How do we get timely support for issues, and how can we submit it?
Especially if access was not given to whatever you were trying to access: open a ticket, or send us an email within the hour of it happening.
If for some reason you are occupied, and it does not feel like an emergency to you, at least open the ticket or send us the email within the same work day.
Either option, the ticket or email must be accompanied by:
- Specific and detailed description of the issue. Things like who experienced the issue? When the issue happened? What was the issue? A...