Website Security

Do you provide Virtual Patching?

Yes, only in the Business plans and above.

What does Essential Website Security include?

This is a website security plugin that we offer as a very basic level of protection. It includes a malware scanner, vulnerabilities scanner, and firewall protection for the website. This is offered in our entry level website care subscription, and not available as a standalone subscription. If your website is infected before this plugin is installed, we recommend requesting for our malware service where we scan and remove malware for the website at a one-time cost of $349, which includes a year...

How to generate a HAR file for troubleshooting

At times, it is difficult to diagnose and troubleshoot a complex issue, especially with technologies like a content delivery network. Our team will require a HAR file in order to further assist you on this matter. When you see any error (533 in this case), do not close the error screen or page, and please complete the following steps: To generate the HAR file for Chrome - Open Google Chrome and go to the page where the issue is occurring. - Look for the Vertical ellipsis bu...

Can I transfer a licence attached to a domain to another domain?

We will not be able to facilitate that as each domain is already tied to a licence. This is especially the case for annual licences. If you forgo the website security in the middle of your annual subscription, we cannot move it to another domain. We are also not able to provide a refund on the subscription.

What is a SIEM?

Security Information and Event Management (SIEM) is the segment of security management that deals with real-time monitoring, correlation of events, and notifications.

What are the differences between the Business and Enterprise plan?

The Enterprise plan covers up to an addition 9 subdomains.

How often are the malware scans?

For Essential, scans are done every 24 hours on your website using minimum resources. Scans all other plans are performed from our server side, which will have little to zero performance impact on your server. Pro: every 12 hours. Premium: every 6 hours. Enterprise: every 4 hours.

Why do we still have to secure our website?

Even with HTTPS (delivered via an SSL certificate), your company is just protecting your customers' personal data from being stolen while they are using your site. This does not protect your website from cyber threats, or emerging cyber threats (threats that have not been seen before are in this category). With website security, you are protecting your website from dangers like Distributed Denial of Service (DDoS) attacks, spoofed websites (where a hacked copy of your website is running and ac...

How will you protect our website?

Our security software runs on a high capacity cloud. Our Content Delivery Network (CDN) hosts the website security software at geographically placed servers around the globe. There are many security delivery advantages to this architecture. Ease of deployment, and agility are but a few of the main advantages. This will also reduce the upkeep that is required in this ever changing cyber threat landscape. DDoS protection, and accelerating your website traffic are also a few of the benefits a...

What exactly is included in your website security plans?

You can view the comparison of our website security plans here (