Can we reduce the Incident Response Time (IRT) of our subscriptions?

Home > Managed IT/ Co-managed IT > Sales > Can we reduce the Incident Response Time (IRT) of our subscriptions?

Yes, we will charge a nominal fee for that. A reminder that for Servers, the indicated IRT is for non-critical issues.

For Workstations, you can reduce the IRT to 4 Hours.

For Servers, you can reduce the IRT to 2 Hours.

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