For a ticket that we receive with single issues contained within it,, usually we are able to attend and respond to a request within 24 hours. But we place each plan with a specific response time to keep things realistic for both parties.
For more complex issues within a ticket, you will experience a slightly longer resolution time.
For our priority support subscribers, we are able to resolve issues within 3-6 hours of receiving it.
Again, these are general times for a ticket for a single issue. For tickets with multiple and/or complex issues, please expect longer turnaround times.